1. Definitions
These Terms govern your access to and use of the LaunchPulse platform (the "Service"). "Customer" means the legal entity that signs an order form with LaunchPulse. "Customer Data" means data that Customer submits to the Service or that the Service collects on Customer's behalf.
By signing an order form or accessing the Service, you agree to these Terms.
2. The service
LaunchPulse provides an outbound GTM operating system that captures signals, drafts outreach in your team's voice, routes drafts through approval gates, and learns from outcomes. The Service includes per-client model training, compliance gating, and identity management for your AEs.
We may modify the Service from time to time. Material reductions in functionality will be announced with at least 30 days' notice. We do not deprecate critical functionality mid-contract without your written agreement.
3. Fees and billing
Fees are stated on your order form. Standard billing is annual in advance unless otherwise agreed. Fees are non-refundable except as specifically required by these Terms or applicable law.
Overages on metered capacity (additional AE seats, additional sending domains beyond your plan) are billed monthly in arrears at the rate stated on your order form. We'll notify you before billing any overage.
4. Customer data
You own all Customer Data. We process it only as necessary to provide the Service, in accordance with our Privacy Policy and DPA.
We retain Customer Data for the duration of your subscription plus 90 days after termination for export purposes, then delete it within 30 days unless retention is required by law or explicit customer agreement.
5. Liability
To the maximum extent permitted by law, LaunchPulse's aggregate liability under or in connection with these Terms shall not exceed the fees paid by Customer in the 12 months preceding the event giving rise to liability. Neither party is liable for indirect, consequential, or punitive damages.
6. Termination
Either party may terminate for material breach with 30 days' written notice and an opportunity to cure. Upon termination, you retain access for 90 days to export your data.
7. Governing law
These Terms are governed by the laws of Delaware, USA, without regard to conflict of laws principles. Disputes shall be resolved in the state or federal courts located in Wilmington, Delaware.
For non-Terms questions, contact us at legal@launchpulse.io.